Privacy Policy

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule service, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Details about the tree services you need
• Payment information when you hire us for services
• Photos you share of your trees or property

We also collect information automatically when you visit our website, such as your IP address, browser type, and pages you visit. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect to:

• Provide you with accurate quotes and schedule your services
• Communicate with you about your appointment and our services
• Process payments and maintain financial records
• Send you service reminders and follow-up care recommendations
• Improve our services and customer experience
• Respond to your questions and support requests
• Comply with legal obligations and protect our rights

We will never sell your personal information to third parties. We only share your information with service providers who help us run our business, such as payment processors or scheduling software, and only to the extent necessary.

Marketing Communications

With your permission, we may send you occasional emails about seasonal tree care tips, special offers, or company updates. You can opt out of these communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

We may still send you important service-related messages, such as appointment confirmations or invoice notifications, even if you opt out of marketing emails.

How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes:

• Using secure connections (SSL) for data transmission on our website
• Storing customer information securely with limited employee access
• Regularly updating our security practices
• Training our staff on privacy and data protection

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Information Retention

We keep your personal information for as long as necessary to provide services to you and comply with legal requirements. This typically includes:

• Service records and quotes for at least 7 years (for tax and legal purposes)
• Contact information until you ask us to delete it
• Payment records according to financial regulations

After this period, we securely delete or anonymize your information unless we have a legal obligation to keep it longer.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may use third-party analytics services like Google Analytics to understand website traffic. These services have their own privacy policies governing their use of your information.

Third-Party Links

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before providing any information.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete information, and the right to opt out of the sale of personal information (which we do not do).

You will not receive discriminatory treatment for exercising your privacy rights.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

PrimeHelp La Habra Tree Services
1040 S Cypress St Ste D, La Habra, CA 90631
Phone: (562) 245-5853
Email: hello@lahabratreeservices.com